The foremost responsibility of a Dynamics 365 Consultant is to customize and maintain the CRM according to the organization or client requirement.
When a project is assigned to a Dynamics 365 consultant, they need to figure out two things:
What are the requirements to complete the project?
What is the desired final output?
Dynamics 365 Consultants are of two types. So according to the roles, their responsibilities also vary.
Responsibilities of Functional Consultants:
Functional consultants usually work on customizing the UI. This role does not require any coding or programming knowledge. They need to have good skills of:
Data management, etc.
A functional consultant must make a design on all the necessary attributes, entities, forms, security roles, relationships, etc.
The next step is to make customizations according to the client requirements.
Responsibilities of Technical Consultants:
Technical consultants must have high-grade programming knowledge to customize the UI from the backend.
There are few prerequisites to become a technical consultant. They are:
They should know basic customizations of CRM from UI.
They should have knowledge of any object-oriented language like C#.
Visual Studio 2017 or higher version installed on their system.
Technical consultants work on:
HTML Web Resources, etc.